# Service degradation affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.

- Provider: [Zoom](https://down.guide/zoom)
- Level: confirmed
- Impact: Degraded
- lasted 1h 7m
- started 2026-07-18 08:03 UTC
- Provider Exchange
- jp
- id: DWN-f53fef29e8
- Official page: https://stspg.io/7j4z9drb2fpw

## Updates from Zoom
### 2026-07-18 08:03 UTC: investigating
We are currently investigating a service degradation that is affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.

### 2026-07-18 08:05 UTC: investigating
We are continuing to investigate this issue.

### 2026-07-18 08:08 UTC: identified
We have successfully identified the root cause affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. 
Thank you for your patience.

### 2026-07-18 08:35 UTC: monitoring
The issue affecting both inbound and outbound calls for a single Provider Exchange partner in the Japan region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.

### 2026-07-18 09:11 UTC: resolved
This incident has been resolved and the affected services have been restored.

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