- Level
- confirmed
- Worst impact
- Degraded
- Components
- Event ingestion (US), Event syncing (US)
- Regions
- us
- Down Index
- 25of 100
What to do
Check whether you use Hightouch Event ingestion (US), Event syncing (US) in us. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 8m it lasted.
Anything that failed between 2025-08-28 14:57 UTC and 2025-08-28 20:05 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 3
- investigating
We are actively working on mitigating an issue that is causing a small subset of events to be delayed prior to delivery.
provider
- monitoring
We've released a fix and are monitoring to ensure that conditions return to normal.
provider
- resolved
The issue is fully resolved. All events are being delivered with normal latencies.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-22f32607ed
Is Hightouch still down?
No, this incident was resolved 2025-08-28 20:05 UTC. For Hightouch's live state, see https://down.guide/providers/hightouch.
How long did it last?
5h 8m, from 2025-08-28 14:57 UTC to 2025-08-28 20:05 UTC, by the times Hightouch posted.
What was affected?
Hightouch named Event ingestion (US), Event syncing (US) in us.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.