Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures

What to do

• Check whether you use Webex in au. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 12m it lasted.

  Anything that failed between 2026-11-09 18:41 UTC and 2026-11-09 19:53 UTC may need a replay.

• Subscribe to Webex's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=webex works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Webex 5

1. updateNov 9, 2026, 6:41 PM UTC

   Component Status: Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Calling - ANZ - degraded_performance Regions: ANZ investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Some customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:41 UTC

   provider

2. updateNov 9, 2026, 6:49 PM UTC

   Component Status: Commercial / Webex Contact Center - ANZ - major_outage Commercial / Webex Calling - ANZ - major_outage Regions: ANZ investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:49 UTC

   provider

3. updateNov 9, 2026, 7:08 PM UTC

   Component Status: Commercial / Webex Contact Center - ANZ - major_outage Commercial / Webex Calling - ANZ - major_outage Regions: ANZ identified - Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident. Nov 9, 19:08 UTC investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:49 UTC

   provider

4. resolvedNov 9, 2026, 7:38 PM UTC

   Component Status: Regions: ANZ monitoring - Engineering has mitigated the issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Services have recovered, and we are continuing to monitor stability and performance to ensure full restoration. We appreciate your patience while we addressed this service incident. Nov 9, 19:38 UTC identified - Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident. Nov 9, 19:08 UTC investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:49 UTC

   provider

5. resolvedNov 9, 2026, 7:53 PM UTC

   Component Status: Regions: ANZ resolved - Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident. Nov 9, 19:53 UTC monitoring - Engineering has mitigated the issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Services have recovered, and we are continuing to monitor stability and performance to ensure full restoration. We appreciate your patience while we addressed this service incident. Nov 9, 19:38 UTC identified - Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available. We appreciate your patience while we address this service incident. Nov 9, 19:08 UTC investigating - Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available. We appreciate your patience while we address this service incident. Nov 9, 18:49 UTC

   provider

Corrections

None so far.

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