- Level
- confirmed
- Worst impact
- Degraded
- Components
- Phone Call
- Down Index
- 20of 100
What to do
Check whether you use Retell AI Phone Call. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 14m it lasted.
Anything that failed between 2025-05-20 00:33 UTC and 2025-05-20 01:47 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 2
- monitoring
Due to a technical issue, some calls experienced failures when performing cold transfers with agent numbers or warm transfers. This led to unexpected call drop-offs during transfer attempts. A fix is currently being deployed to resolve the issue. Impact window: May 19, 1:44 PM PDT – ongoing
provider
- resolved
This incident has been resolved. We are working internally to add more test cases to prevent this from happening.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6216d4afdf
Is Retell AI still down?
No, this incident was resolved 2025-05-20 01:47 UTC. For Retell AI's live state, see https://down.guide/providers/retell.
How long did it last?
1h 14m, from 2025-05-20 00:33 UTC to 2025-05-20 01:47 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.