- Level
- confirmed
- Worst impact
- Maintenance
- Components
- Highrise
- Regions
- us
Summary
Basecamp says Highrise is undergoing routine database maintenance that will make it inaccessible for roughly 2 minutes. The latest update states the maintenance is underway, and the incident is listed as in progress.
Written by anthropic/claude-haiku-5.5 from Basecamp's own updates.
What to do
Check whether you use Basecamp Highrise in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Check that everything you run on Basecamp came back after the window closed 2026-11-11 03:08 UTC.
Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Basecamp 3
- scheduled
We're performing some routine database maintenance on Highrise that will make it inaccessible for roughly 2 minutes. Please bear with us while we make sure Highrise continues to run smoothly. Thanks!
provider
- scheduled
We're performing some routine database maintenance on Highrise that will make it inaccessible for roughly 2 minutes. Please bear with us while we make sure it continues to run smoothly. Thanks!
provider
- in_progress
Maintenance is underway.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-737234b7c3
Is this Basecamp maintenance still going on?
No, it ended 2026-11-11 03:08 UTC.
How long did it last?
9m, from 2026-11-11 03:00 UTC to 2026-11-11 03:08 UTC, by the times Basecamp posted.
What was affected?
Basecamp named Highrise in us.
What caused it?
Basecamp hasn't published a root cause. If it does, it shows here.
Where does this come from?
Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.