- Level
- confirmed
- Worst impact
- Degraded
- Components
- Destinations
- Down Index
- 21of 100
What to do
Check whether you use Hightouch Destinations. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 1m it lasted.
Anything that failed between 2025-09-30 21:14 UTC and 2025-10-01 00:15 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 3
- investigating
We are investigating an issue causing syncs to Reddit Ads to fail. We will provide an update as soon as we have more information.
provider
- identified
We have identified the root cause and are working on next steps to resolve the issue. We appreciate your patience.
provider
- resolved
We fixed an issue caused by changes in Reddit’s API. Customers will need to re-authenticate their Reddit Ads connection for syncs to resume running successfully.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-867518e244
Is Hightouch still down?
No, this incident was resolved 2025-10-01 00:15 UTC. For Hightouch's live state, see https://down.guide/providers/hightouch.
How long did it last?
3h 1m, from 2025-09-30 21:14 UTC to 2025-10-01 00:15 UTC, by the times Hightouch posted.
What was affected?
Hightouch named Destinations.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.