Royal Mail Storefeeder Service Degradation

Summary

Shippo says tracking event updates from Royal Mail Storefeeder were delayed, though no events were lost and label generation and rating worked normally. The incident is marked resolved, but the only update provided says the provider was still investigating.

Written by anthropic/claude-haiku-5.5 from Shippo's own updates.

What to do

• Check whether you use Shippo Royal Mail (Storefeeder). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 19m it lasted.

  Anything that failed between 2026-11-07 23:25 UTC and 2026-11-07 23:44 UTC may need a replay.

• Subscribe to Shippo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shippo 1

1. investigatingNov 7, 2026, 11:25 PM UTC

   we're seeing delays in Royal Mail Storefeeder tracking event updates detected through our internal monitoring system. Impact: Tracking event updates are delayed. No events are lost, and label generation and rating are working normally. We've contacted Royal Mail Storefeeder and are monitoring closely. We'll update you when we hear back from Royal Mail Storefeeder or when the situation changes.

   provider

Corrections

None so far.

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