- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web App, Email Processing, Mailbox counts, folders, reports, search results
What to do
Check whether you use Help Scout Web App, Email Processing, Mailbox counts, folders, reports, search results. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 28m it lasted.
Anything that failed between 2026-02-19 20:32 UTC and 2026-02-19 21:00 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 3
- investigating
We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!
provider
- monitoring
A fix has been implemented and our team is monitoring results.
provider
- resolved
Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e80c46f30e
Is Help Scout still down?
No, this incident was resolved 2026-02-19 21:00 UTC. For Help Scout's live state, see https://down.guide/providers/help-scout.
How long did it last?
28m, from 2026-02-19 20:32 UTC to 2026-02-19 21:00 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Web App, Email Processing, Mailbox counts, folders, reports, search results.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.