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down.guideby Sazabi
Help Scout

Help Scout status history

41 incidents over the last year, newest first; 100.00% uptime (90 days), 99.99% uptime (12 months). History from before down.guide started reading the page is imported from Help Scout's own archive.

Month

2026-09

1 incident

  1. Help ScoutDegraded
    Mailbox counts, folders, reports, search results
    lasted 36mMailbox counts, folders, reports, search results
Month

2026-08

5 incidents

  1. Help ScoutDegraded
    Mailbox counts
    lasted 3h 57mMailbox counts, folders, reports, search results
  2. Help ScoutDegraded
    App Access Issues
    lasted 3h 12mAI Drafts, AI Answers, AI Summarize +1
  3. Help ScoutDegraded
    Beacon Issues
    lasted 1h 18mBeacon
  4. Help ScoutDegraded
    SLA issues
    lasted 1h 42mWeb App
  5. Help ScoutDegraded
    Report Loading
    lasted 1h 13mMailbox counts, folders, reports, search results
Month

2026-07

4 incidents

  1. Help ScoutDegraded
    Delays with Inbox counts, folders, reports and search results
    lasted 1h 1mMailbox counts, folders, reports, search results
  2. Help ScoutPartial outage
    Docs Errors
    lasted 6h 44mDocs Sites
  3. Help ScoutDegraded
    App Access Issues
    lasted 2h 16mWeb App
  4. Help ScoutDegraded
    Automatic Workflows not running
    lasted 3h 56mWeb App
Month

2026-06

2 incidents

  1. Help ScoutDegraded
    Delays with report exports
    lasted 3h 7mMailbox counts, folders, reports, search resultsus
  2. Help ScoutDegraded
    Global Search Slowness
    lasted 22h 59mWeb App, Inbox API, Mailbox counts, folders, reports, search results
Month

2026-05

2 incidents

  1. Help ScoutDegraded
    Inbound Email Delay and Sluggish Behavior Across Help Scout
    lasted 1h 22mWeb App, Email Processing, Mailbox counts, folders, reports, search results
  2. Help ScoutDegraded
    Docs and AI Answers Issues
    lasted 1h 47mDocs Sites, AI Answers
Month

2026-04

6 incidents

  1. Help ScoutDegraded
    Connection Issues
    lasted 10mWeb App
  2. Help ScoutOperational
    AI Feature Issue
    lasted 2h 11mAI Drafts, AI Answers, AI Summarize +1
  3. Help ScoutMajor outage
    Connection Issues
    lasted 11mWeb App
  4. Help ScoutOperational
    AI Drafts: Intermittent issues generating AI Drafts
    lasted 40mWeb Appus
  5. Help ScoutDegraded
    Reporting Views Displaying Inconsistent Metrics
    lasted 1h 36mWeb App
  6. Help ScoutDegraded
    Inbound Email Issues
    lasted 6h 30mEmail Processingus
Month

2026-03

9 incidents

  1. Help ScoutOperational
    Outbound Email and Draft Creation Issues
    lasted 13mEmail Processing
  2. Help ScoutDegraded
    Folder and View Issues
    lasted 23h 41mMailbox counts, folders, reports, search results
  3. Help ScoutOperational
    Docs Errors
    lasted 1h 12mDocs Sites
  4. Help ScoutDegraded
    Drafts Not Loading Properly
    lasted 48mWeb App
  5. Help ScoutDegraded
    Closed Folder Issues
    lasted 24mMailbox counts, folders, reports, search results
  6. Help ScoutDegraded
    Sidebar Apps loading intermittently
    lasted 31mWeb App
  7. Help ScoutDegraded
    Sidebar Apps not loading
    lasted 1h 24mWeb App
  8. Help ScoutDegraded
    Connections Issues
    lasted 3h 48mWeb Appus
  9. Help ScoutDegraded
    Connections Issues
    lasted 54mWeb App, Beacon
Month

2026-02

3 incidents

  1. Help ScoutDegraded
    Connections Issues
    lasted 0m
  2. Help ScoutPartial outage
    Connections Issues
    lasted 8mWeb App, Email Processing, Mailbox counts, folders, reports, search results
  3. Help ScoutDegraded
    Inboxes Not Currently Loading For Some Users
    lasted 28mWeb App, Email Processing, Mailbox counts, folders, reports, search results
Month

2026-01

2 incidents

  1. Help ScoutDegraded
    Outlook Outage
    lasted 9h 55mEmail Processing
  2. Help ScoutOperational
    Search and Page Load Issues
    lasted 0mWeb App
Month

2025-12

4 incidents

  1. Help ScoutDegraded
    Intermittent Docs Sites loading issues
    lasted 0m
  2. Help ScoutMajor outage
    Docs site not loading
    lasted 1h 19mDocs Sites
  3. Help ScoutPartial outage
    Connections Issues
    lasted 1hWeb App, Docs Sites, Beacon
  4. Help ScoutDegraded
    Email Delays
    lasted 1h 53mEmail Processing
Month

2025-11

1 incident

  1. Help ScoutPartial outage
    Temporary Outage and Slow Loading across Help Scout
    lasted 8mWeb App
Month

2025-10

2 incidents

  1. Help ScoutDegraded
    Connections Issues
    lasted 7h 1mWeb App
  2. Help ScoutPartial outage
    Connections Issues
    lasted 2h 46mWeb App
More

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