- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Canada Post
- Regions
- ca
Summary
Shippo says it is investigating a service degradation affecting Canada Post. The provider reports an elevated error rate on Canada Post rating requests, so rate quotes are currently failing and some label purchases may fail as a downstream impact. Tracking is working normally.
Written by anthropic/claude-haiku-5.5 from Shippo's own updates.
What to do
Check whether you use Shippo Canada Post in ca. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 15m it lasted.
Anything that failed between 2026-11-13 11:29 UTC and 2026-11-13 11:44 UTC may need a replay.Subscribe to Shippo's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shippo 2
- investigating
we're seeing an elevated error rate with Canada Post rating requests detected through our internal monitoring system. Impact: Rate quotes are currently failing, and some label purchases may fail as a downstream impact. Tracking is working normally. We've contacted Canada Post and are monitoring closely. We'll update you when we hear back from Canada Post or when the situation changes.
provider
- resolved
The issue has been resolved and the service is operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e98ecf6481
Is Shippo still down?
No, this incident was resolved 2026-11-13 11:44 UTC. For Shippo's live state, see https://down.guide/providers/shippo.
How long did it last?
15m, from 2026-11-13 11:29 UTC to 2026-11-13 11:44 UTC, by the times Shippo posted.
What was affected?
Shippo named Canada Post in ca.
What caused it?
Shippo hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shippo's official status page, https://status.goshippo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.