New Twilio Accounts Experiencing Email Product Provisioning Delays

Summary

SendGrid says some newly created Twilio accounts may be unable to use Twilio Email immediately after creation, due to email product provisioning delays. As of 14:22 UTC on 2026-11-15, the provider reports signs of recovery and is monitoring the issue.

Written by anthropic/claude-haiku-5.5 from SendGrid's own updates.

What to do

• Check whether you use SendGrid Other. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• SendGrid says a fix is out: check your own error rates before you undo any failover.

• Watch SendGrid's own updates; this page re-reads them every minute.

• Subscribe to SendGrid's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sendgrid works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from SendGrid 2

1. investigatingNov 15, 2026, 1:16 PM UTC

   We are investigating an issue where users may experience provisioning delays into their email product after account creations, and some newly created Twilio accounts may not be able to use Twilio Email immediately. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. monitoringNov 15, 2026, 2:22 PM UTC

   We are seeing signs of recovery and we are currently monitoring. We will provide another update in 1 hours or as soon as more information becomes available.

   provider

Corrections

None so far.

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