Increased latency and errors across some services

What to do

• Check whether you use Affirm US, US, US, US and 1 more in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 13m it lasted.

  Anything that failed between 2024-08-19 20:01 UTC and 2024-08-19 21:14 UTC may need a replay.

• Subscribe to Affirm's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=affirm works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Affirm 5

1. investigatingAug 19, 2024, 8:01 PM UTC

   We are currently investigating this issue.

   provider

2. investigatingAug 19, 2024, 8:14 PM UTC

   Starting at around 12:30p PST, we saw an increase an errors and latency across some of our services. We see that services that customers use to repay loans are affected, mainly within the Affirm mobile apps. We also see increased latencies on some endpoints related to our checkout flow. Lastly, we see that some instances of the Transactions API are experiencing latency and degradation. We are exploring options to mitigate the issue as soon as possible.

   provider

3. investigatingAug 19, 2024, 8:32 PM UTC

   We are seeing a partial outage as well with our checkout and pre qualification services. We are continuing to investigate and working towards mitigation.

   provider

4. monitoringAug 19, 2024, 8:51 PM UTC

   All systems are operational. We are continuing to monitor for stability.

   provider

5. resolvedAug 19, 2024, 9:14 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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