Affirm: Delay in Shopify Order Status Updates

What to do

Check whether you use Affirm US - Shopify Payments App in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 41m it lasted.
Anything that failed between 2026-01-29 17:35 UTC and 2026-01-29 18:16 UTC may need a replay.
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investigatingJan 29, 2026, 5:35 PM UTC
We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.
provider
resolvedJan 29, 2026, 6:16 PM UTC
The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.
provider

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None so far.

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Is Affirm still down?

No, this incident was resolved 2026-01-29 18:16 UTC. For Affirm's live state, see https://down.guide/affirm.

How long did it last?

41m, from 2026-01-29 17:35 UTC to 2026-01-29 18:16 UTC, by the times Affirm posted.

What was affected?

Affirm named US - Shopify Payments App in us.

What caused it?

Affirm hasn't published a root cause. If it does, it shows here.

Where does this come from?

Affirm's official status page, https://status.affirm.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.