- Level
- confirmed
- Worst impact
- Major outage
- Components
- US, US, US - Shop Pay Installments
- Regions
- us
- Down Index
- 48of 100
What to do
Check whether you use Affirm US, US, US - Shop Pay Installments in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8h 24m it lasted.
Anything that failed between 2024-11-25 20:28 UTC and 2024-11-26 04:52 UTC may need a replay.Subscribe to Affirm's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=affirm works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Affirm 15
- investigating
Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.
provider
- investigating
We are still working on identifying the root cause of the issue and mitigating the issue. We will update as soon as possible.
provider
- identified
Our teams have identified the issue and are working on implementing fixes to mitigate the issue.
provider
- identified
Our teams have implemented a fix and are monitoring to see if services recover.
provider
- identified
Our services are still impacted. We are working on additional mitigation methods to restore service.
provider
- identified
The root cause is related to excessive traffic on our backend database. Our teams are working on relieving the load on our database. We are implementing a fix to cause temporary relief that will allow recovery to occur.
provider
- identified
We're monitoring the effects of a change our teams just implemented. We will update on next steps as soon as possible.
provider
- identified
The recent update has resulted in Shop Pay Installments availability to drop substantially. We will update as soon as possible.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
Affirm's end to end conversion rate has dropped sharply due to increased error rates. We are continuing to work on identifying a solution to mitigate this issue.
provider
- identified
Affirm is still experiencing degraded service and high error rates. We are continuing to work on identifying a solution to mitigate this issue.
provider
- identified
We are performing a controlled recovery and expect resolution in about 1 hour.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
The issue has been resolved and all services have been restored to full functionality.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5808917363
Is Affirm still down?
No, this incident was resolved 2024-11-26 04:52 UTC. For Affirm's live state, see https://down.guide/affirm.
How long did it last?
8h 24m, from 2024-11-25 20:28 UTC to 2024-11-26 04:52 UTC, by the times Affirm posted.
What was affected?
Affirm named US, US, US - Shop Pay Installments in us.
What caused it?
Affirm hasn't published a root cause. If it does, it shows here.
Where does this come from?
Affirm's official status page, https://status.affirm.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.