Merchant Portal Sign-in Degradation

What to do

• Check whether you use Affirm US, Canada in ca, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 29m it lasted.

  Anything that failed between 2025-10-15 14:08 UTC and 2025-10-15 18:37 UTC may need a replay.

• Subscribe to Affirm's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=affirm works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Affirm 4

1. investigatingOct 15, 2025, 2:08 PM UTC

   We are currently experiencing elevated level of errors that are affecting the Merchant Portal Dashboard, and we are investigating the issue. We will provide additional updates as we know more.

   provider

2. investigatingOct 15, 2025, 2:08 PM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingOct 15, 2025, 2:29 PM UTC

   Merchants attempting to hit the following URLs are receiving an error due to an issue with the trailing slash: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/ While our team works on mitigating this issue, in order to hit the dashboard sign-in page, hit the following Sign-in URLs: - https://www.affirm.com/dashboard/signin - https://www.affirm.ca/dashboard/signin

   provider

4. resolvedOct 15, 2025, 6:37 PM UTC

   Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/

   provider

Corrections

None so far.

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