Affirm: SMS network issues causing authentication failures for consumers

What to do

Check whether your product depends on Affirm. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 6h 58m it lasted.
Anything that failed between 2024-07-03 06:29 UTC and 2024-07-03 13:26 UTC may need a replay.
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investigatingJul 3, 2024, 6:29 AM UTC
Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.
provider
monitoringJul 3, 2024, 6:40 AM UTC
SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.
provider
resolvedJul 3, 2024, 1:26 PM UTC
This incident has been resolved.
provider

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None so far.

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Is Affirm still down?

No, this incident was resolved 2024-07-03 13:26 UTC. For Affirm's live state, see https://down.guide/affirm.

How long did it last?

6h 58m, from 2024-07-03 06:29 UTC to 2024-07-03 13:26 UTC, by the times Affirm posted.

What caused it?

Affirm hasn't published a root cause. If it does, it shows here.

Where does this come from?

Affirm's official status page, https://status.affirm.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.