Merchant Dashboard Login Degradation

What to do

• Check whether you use Affirm US in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 2h it lasted.

  Anything that failed between 2025-08-27 20:29 UTC and 2025-08-28 22:51 UTC may need a replay.

• Subscribe to Affirm's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=affirm works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Affirm 5

1. investigatingAug 27, 2025, 8:29 PM UTC

   Some merchants may experience issues when logging into their merchant dashboards with MFA. Our teams are working on confirming the root cause of the issue and mitigating the impact. We will update as soon as possible.

   provider

2. investigatingAug 28, 2025, 12:20 AM UTC

   Our teams are still working on identifying the root cause of the issue.

   provider

3. identifiedAug 28, 2025, 2:45 PM UTC

   We have identified the root cause of the issue and are working on implementing a fix.

   provider

4. identifiedAug 28, 2025, 8:13 PM UTC

   The fix has been deployed and login functionality of the merchant dashboard has been restored. We will continue monitoring this before resolving.

   provider

5. resolvedAug 28, 2025, 10:51 PM UTC

   The login functionality has maintained functional and the merchant dashboard is fully functional. This incident is now resolved.

   provider

Corrections

None so far.

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