Delays in Service Provisioning on UpCloud

What to do

• Check whether your product depends on Aiven. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5d 2h it lasted.

  Anything that failed between 2025-12-12 11:33 UTC and 2025-12-17 13:58 UTC may need a replay.

• Subscribe to Aiven's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aiven works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aiven 3

1. investigatingDec 12, 2025, 11:33 AM UTC

   We are currently experiencing issues with node creation on the UpCloud cloud platform. This may result in longer than usual start-up times for new services or replacement nodes in all UpCloud regions. Our engineering team is actively investigating the issue with UpCloud to resolve it as quickly as possible.

   provider

2. identifiedDec 12, 2025, 9:20 PM UTC

   Node creation operations are now performing within normal parameters across all UpCloud regions. Our team is currently working through residual issues to ensure full stability. We will continue to monitor the situation closely and provide further updates.

   provider

3. resolvedDec 17, 2025, 1:58 PM UTC

   The issue affecting node creation on the UpCloud cloud platform has been fully resolved. New services and replacement nodes are now provisioning successfully across all UpCloud regions. Our engineering team has completed all remediation steps and confirmed the stability of the platform.

   provider

Corrections

None so far.

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