Cloudlets Policy Updates Issues

What to do

• Check whether you use Akamai Cloudlets in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 37m it lasted.

  Anything that failed between 2026-05-14 18:08 UTC and 2026-05-14 18:45 UTC may need a replay.

• Subscribe to Akamai's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=akamai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Akamai 4

1. investigatingMay 14, 2026, 6:08 PM UTC

   We are investigating an emerging issue with Cloudlets related to issues with activating Cloudlets policies. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

   provider

2. identifiedMay 14, 2026, 6:28 PM UTC

   We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a70000189Hk3CAE. We will provide an update within the next 30 minutes.

   provider

3. monitoringMay 14, 2026, 6:37 PM UTC

   We have rolled back a release which we believe may have caused this issue as of 18:21 UTC on May 14th, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a70000189Hk3CAE. We will continue to monitor to ensure that the impact has been fully mitigated.

   provider

4. resolvedMay 14, 2026, 6:45 PM UTC

   We can confirm that the issue was mitigated at 18:21 UTC on May 14th, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a70000189Hk3CAE, or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

   provider

Corrections

None so far.

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