NetStorage Issues

What to do

• Check whether you use Akamai NetStorage in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 27m it lasted.

  Anything that failed between 2026-04-16 03:17 UTC and 2026-04-16 06:44 UTC may need a replay.

• Subscribe to Akamai's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=akamai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Akamai 4

1. investigatingApr 16, 2026, 3:17 AM UTC

   We are investigating an issue with NetStorage related to issues with new storage group creations or making changes to the existing storage groups. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support) or Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

   provider

2. identifiedApr 16, 2026, 3:45 AM UTC

   We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000013s3OVCAY. We will provide the next update as we make progress.

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3. monitoringApr 16, 2026, 6:09 AM UTC

   We have implemented a fix for this issue as of 04:57 UTC on April 16, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000013s3OVCAY. We will continue to monitor to ensure that the impact has been fully mitigated.

   provider

4. resolvedApr 16, 2026, 6:44 AM UTC

   We can confirm that the issue was mitigated at 04:57 UTC on 16 April 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a7000013s3OVCAY or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

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Corrections

None so far.

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