Data Services- Reporting Issues

What to do

• Check whether you use Akamai Reporting in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7d 7h it lasted.

  Anything that failed between 2026-04-07 12:11 UTC and 2026-04-14 19:47 UTC may need a replay.

• Subscribe to Akamai's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=akamai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Akamai 7

1. investigatingApr 7, 2026, 12:11 PM UTC

   We are investigating an emerging issue with Data Services related to Reporting specifically with "Traffic by Geography" and "URL Traffic" where data is missing after March 28, 2026. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

   provider

2. investigatingApr 7, 2026, 12:31 PM UTC

   We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012RCWbCAO We will provide an update as we progress.

   provider

3. identifiedApr 7, 2026, 7:00 PM UTC

   We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012RCWbCAO We will provide an update as we progress.

   provider

4. identifiedApr 8, 2026, 9:45 AM UTC

   We are continuing to work toward mitigating this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012RCWbCAO We will provide an update as we progress.

   provider

5. identifiedApr 9, 2026, 6:31 PM UTC

   We are continuing to work toward mitigating this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012RCWbCAO We will provide an update as we progress.

   provider

6. monitoringApr 13, 2026, 2:14 PM UTC

   We have implemented a fix for this issue as of 11:00 UTC on April 13, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012RCWbCAOWe will continue to monitor to ensure that the impact has been fully mitigated.

   provider

7. resolvedApr 14, 2026, 7:47 PM UTC

   We can confirm that the issue was mitigated at 11:00 UTC on April 13, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a7000012RCWbCAO or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

   provider

Corrections

None so far.

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