Secure Internet Access Issues

What to do

• Check whether you use Akamai ETP/SIA: Web Proxy in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 10h 7m it lasted.

  Anything that failed between 2026-04-27 03:20 UTC and 2026-04-27 13:27 UTC may need a replay.

• Subscribe to Akamai's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=akamai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Akamai 4

1. investigatingApr 27, 2026, 3:20 AM UTC

   We are investigating an issue with Secure Internet Access related to access issues with certificate errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support) or the Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

   provider

2. investigatingApr 27, 2026, 3:58 AM UTC

   We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015Qwi8CAC. We will provide the next update as we make progress.

   provider

3. monitoringApr 27, 2026, 5:44 AM UTC

   We have implemented a fix for this issue as of 05:26 UTC on 27 April 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000015Qwi8CAC. We will continue to monitor to ensure that the impact has been fully mitigated.

   provider

4. resolvedApr 27, 2026, 1:27 PM UTC

   We can confirm that the issue was mitigated at 05:26 UTC on 27 April, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a7000015Qwi8CAC or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

   provider

Corrections

None so far.

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