Edge Delivery Issues in Chicago, Illinois

What to do

• Check whether you use Akamai Edge Delivery in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8d 21h it lasted.

  Anything that failed between 2026-04-06 18:22 UTC and 2026-04-15 16:02 UTC may need a replay.

• Subscribe to Akamai's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=akamai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Akamai 6

1. investigatingApr 6, 2026, 6:22 PM UTC

   We are investigating an emerging issue with Edge Delivery related to packet loss and general performance degradation. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

   provider

2. investigatingApr 6, 2026, 6:57 PM UTC

   We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012K6RECA0. We will provide an update within the next 60 minutes.

   provider

3. monitoringApr 6, 2026, 7:46 PM UTC

   We have implemented a fix for this issue as of approximately 18:30 UTC on April 6, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012K6RECA0. We will continue to monitor to ensure that the impact has been fully mitigated.

   provider

4. monitoringApr 6, 2026, 10:54 PM UTC

   We are continuing to monitor the situation following temporary mitigations put in place to restore service stability. While performance has stabilized, we will continue to provide periodic updates until a permanent mitigation has been fully implemented. Customers and partners can find additional technical details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012K6RECA0.

   provider

5. monitoringApr 8, 2026, 11:53 PM UTC

   We are continuing to monitor the situation in the Chicago, Illinois region following the implementation of permanent mitigations. Service performance remains stable, and our monitoring indicates there is minimal impact to customers at this time. We will provide further updates as needed to ensure the issue remains fully resolved. Customers and partners can find additional technical details on Akamai Community: https://community.akamai.com/customers/s/feed/0D5a7000012K6RECA0.

   provider

6. resolvedApr 15, 2026, 4:02 PM UTC

   We can confirm that the issue was mitigated at 23:12 UTC on April 10, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

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Corrections

None so far.

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