Asana down in US

What to do

• Check whether you use Asana App, API in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 35m it lasted.

  Anything that failed between 2025-02-05 21:19 UTC and 2025-02-05 21:54 UTC may need a replay.

• Subscribe to Asana's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=asana works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Asana 6

1. investigatingFeb 5, 2025, 9:19 PM UTC

   We are seeing a high rate of errors for the Asana application in the US region.

   provider

2. investigatingFeb 5, 2025, 9:22 PM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingFeb 5, 2025, 9:34 PM UTC

   We have made configuration changes and are monitoring for recovery.

   provider

4. monitoringFeb 5, 2025, 9:35 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

5. resolvedFeb 5, 2025, 9:54 PM UTC

   This incident has been resolved.

   provider

6. postmortemFeb 7, 2025, 10:46 PM UTC

   Incident: Starting at 2025-02-05 21:05 UTC, a configuration change caused a large increase in server logs, overloading logging infrastructure and causing server restarts. This caused cascade failure as other servers were overloaded. The configuration change was reverted, and our application recovered after the servers restarted, with recovery by around 2025-02-05 21:30. Impact: Users saw errors loading our application and loading data within the application. No customer data was lost. Moving forward: We have removed the source of logs which resulted in overload, and are improving monitoring and resilience of the system which triggered failure. We will also be moving to staged configuration rollouts to help reduce or avoid customer impact for similar issues. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

   provider

Corrections

None so far.

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