Errors loading the Asana web app for some users in US

What to do

• Check whether you use Asana App in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 35m it lasted.

  Anything that failed between 2026-07-07 18:49 UTC and 2026-07-07 19:24 UTC may need a replay.

• Subscribe to Asana's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=asana works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Asana 5

1. identifiedJul 7, 2026, 6:49 PM UTC

   We are seeing errors for part (about 10%) of users in US for the Asana webapp. We've identified the root cause and are working on identifying a resolution.

   provider

2. monitoringJul 7, 2026, 7:12 PM UTC

   We have implemented a mitigation and are monitoring to ensure recovery.

   provider

3. monitoringJul 7, 2026, 7:21 PM UTC

   We are continuing to monitor for any further issues.

   provider

4. resolvedJul 7, 2026, 7:24 PM UTC

   This incident has been resolved.

   provider

5. postmortemJul 8, 2026, 9:28 PM UTC

   **Incident**: A configuration change inadvertently removed a critical resource required by one of our services. While existing infrastructure continued to operate normally, newly scaled infrastructure could not become ready. As morning traffic increased, there was a growing gap between incoming requests and our system's capacity to handle them, resulting in service degradation. We resolved the issue by manually restoring the missing resource and correcting the configuration change that caused its removal. ‌ **Impact**: For approximately 1.5 hours, a subset of customers experienced a full outage of our web application and desktop applications. During this time, affected users were unable to access Asana. No customer data was lost. ‌ **Moving forward**: We are implementing additional safeguards in our configuration management process to prevent critical resources from being inadvertently removed. We are also enhancing our monitoring systems to detect degradation earlier, before it impacts customer access. ‌ Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

   provider

Corrections

None so far.

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