- Level
- confirmed
- Worst impact
- Partial outage
- Regions
- us
- Down Index
- 22of 100
What to do
Check whether you use Asana in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2024-07-01 22:30 UTC and 2024-07-01 22:30 UTC may need a replay.Subscribe to Asana's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=asana works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Asana 2
- resolved
Some users were unable to connect to Asana; we investigated and have fixed the issue. We will post a postmortem with additional information.
provider
- postmortem
Incident: On 2024-07-01 22:30 UTC, changes related to ongoing work towards smaller, independent deployment environments resulted in an invalid configuration affecting approximately 18% of our customers in our US datacenter. Resolution was delayed due to an unrelated issue with our infrastructure configuration management tools, but the impact was resolved for half of the affected users at 23:35 and for all affected users by 23:42. Impact: Affected customers were unable to open our application \(either with a web browser or with our desktop application\). Existing sessions worked, and no data was lost. Mobile and API were unaffected. Users in other data centers \(and ~82% of users in the US datacenter\) were unaffected by this event. Moving forward: We have done a retrospective analysis using the [5 Whys process](https://wavelength.asana.com/workstyle-ask-5-whys-to-get-to-the-root-of-any-problem/), and have identified bugs, process improvements, and monitoring improvements to avoid future downtime while rolling out more fine-grained deployment environments. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-4de01fb6e4
Is Asana still down?
No, this incident was resolved 2024-07-01 22:30 UTC. For Asana's live state, see https://down.guide/asana.
How long did it last?
0m, from 2024-07-01 22:30 UTC to 2024-07-01 22:30 UTC, by the times Asana posted.
What was affected?
Asana named in us.
What caused it?
Asana hasn't published a root cause. If it does, it shows here.
Where does this come from?
Asana's official status page, https://status.asana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.