- Level
- confirmed
- Worst impact
- Degraded
- Components
- App, App, App, App
- Down Index
- 18of 100
What to do
Check whether you use Asana App, App, App, App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 39m it lasted.
Anything that failed between 2024-10-10 02:13 UTC and 2024-10-10 02:52 UTC may need a replay.Subscribe to Asana's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=asana works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Asana 5
- investigating
Users who are attempting to open Asana are seeing errors. We believe this is due to a deployment, and we are reverting this change.
provider
- monitoring
We have reverted the change, see recovery, and are monitoring.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
We have seen full resolution. We add a postmortem within 72 hours.
provider
- postmortem
**Incident:** On 2024-10-10, between 01:23 and 02:31 UTC a software change caused overload to a shared resource, leading to application errors. The change was rolled back, with recovery for most users around 02:31 and full recovery by 02:39 UTC. **Impact:** Users were unable to start new sessions on the web and desktop apps, though mobile and existing sessions were unaffected. No data was lost. **Next Steps:** We will conduct a retrospective using the 5 Whys method to improve monitoring, tooling, and playbooks. We will also update our software to manage load more efficiently and reduce reliance on globally shared resources to prevent similar issues in the future. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6fd1b3b772
Is Asana still down?
No, this incident was resolved 2024-10-10 02:52 UTC. For Asana's live state, see https://down.guide/asana.
How long did it last?
39m, from 2024-10-10 02:13 UTC to 2024-10-10 02:52 UTC, by the times Asana posted.
What was affected?
Asana named App, App, App, App.
What caused it?
Asana hasn't published a root cause. If it does, it shows here.
Where does this come from?
Asana's official status page, https://status.asana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.