Asana: Errors accessing Asana

What to do

Check whether you use Asana App, App, App, App. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 42m it lasted.
Anything that failed between 2024-09-16 18:56 UTC and 2024-09-16 19:38 UTC may need a replay.
Subscribe to Asana's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=asana works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingSep 16, 2024, 6:56 PM UTC
We've received reports of users unable to access the Asana web and desktop application and are currently investigating.
provider
monitoringSep 16, 2024, 7:16 PM UTC
A fix has been implemented and we are monitoring the results.
provider
resolvedSep 16, 2024, 7:38 PM UTC
This incident has been resolved.
provider
postmortemSep 18, 2024, 4:56 PM UTC
Incident: An experimental flag was enabled that changed initial page loading behavior. With the flag enabled, users were inadvertently directed to load a code version that was not servable by all groups of servers. Subsequent requests would fail when requesting this incompatible version, including requests to report the page load errors. ‌ Impact: From 16:52 to 18:59 UTC, 10% of users were unable to load the Asana application in the desktop app or web browser. Existing sessions, as well as mobile and API traffic, were not impacted. ‌ Moving forward: We reverted the configuration change and identified gaps in our monitoring. We are adding monitoring and alerting for version mismatches during page load in order to more quickly identify similar regressions in the future. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Asana still down?

No, this incident was resolved 2024-09-16 19:38 UTC. For Asana's live state, see https://down.guide/asana.

How long did it last?

42m, from 2024-09-16 18:56 UTC to 2024-09-16 19:38 UTC, by the times Asana posted.

What was affected?

Asana named App, App, App, App.

What caused it?

Asana hasn't published a root cause. If it does, it shows here.

Where does this come from?

Asana's official status page, https://status.asana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.