- Level
- confirmed
- Worst impact
- Major outage
- Components
- App, API, Mobile, Automations and Background Actions, Webhooks and Event Streams
- Down Index
- 42of 100
What to do
Check whether you use Asana App, API, Mobile, Automations and Background Actions and 1 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 46m it lasted.
Anything that failed between 2024-12-03 00:09 UTC and 2024-12-03 00:55 UTC may need a replay.Subscribe to Asana's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=asana works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Asana 4
- investigating
We are currently investigating this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center. Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana. Existing sessions on the Asana web app were mostly unaffected by this incident. Moving forward: We are adjusting our configuration of the library responsible for incorrectly retaining connections to avoid similar issues in the future. Additionally, Asana is in the process of upgrading and simplifying our internal routing infrastructure. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-fc38f8910b
Is Asana still down?
No, this incident was resolved 2024-12-03 00:55 UTC. For Asana's live state, see https://down.guide/asana.
How long did it last?
46m, from 2024-12-03 00:09 UTC to 2024-12-03 00:55 UTC, by the times Asana posted.
What was affected?
Asana named App, API, Mobile, Automations and Background Actions and 1 more.
What caused it?
Asana hasn't published a root cause. If it does, it shows here.
Where does this come from?
Asana's official status page, https://status.asana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.