HEY is down

What to do

• Check whether you use Basecamp HEY. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 43m it lasted.

  Anything that failed between 2023-04-01 13:08 UTC and 2023-04-01 13:51 UTC may need a replay.

• Subscribe to Basecamp's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Basecamp 5

1. investigatingApr 1, 2023, 1:08 PM UTC

   HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

   provider

2. investigatingApr 1, 2023, 1:30 PM UTC

   Our Ops team is looking into this and we'll keep you posted. Stay tuned here as we get this resolved.

   provider

3. investigatingApr 1, 2023, 1:45 PM UTC

   Hey is still experiencing trouble. We've narrowed down the issues and are working on a fix. Stay tuned.

   provider

4. identifiedApr 1, 2023, 1:50 PM UTC

   We're working on the fix for bringing HEY back up. Please hang tight. Everything should be running smoothly soon.

   provider

5. resolvedApr 1, 2023, 1:51 PM UTC

   HEY is back up and running now. So sorry for the issues today. As we're working through the fix, you may see some emails delayed by a bit. We're keeping a close eye on those today. Thanks for being patient!

   provider

Corrections

None so far.

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