Highrise is having some trouble

What to do

• Check whether you use Basecamp Highrise. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 48m it lasted.

  Anything that failed between 2024-10-17 19:18 UTC and 2024-10-17 20:05 UTC may need a replay.

• Subscribe to Basecamp's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Basecamp 5

1. investigatingOct 17, 2024, 7:18 PM UTC

   Highrise is having some trouble. We're currently investigating and very sorry for this trouble.

   provider

2. investigatingOct 17, 2024, 7:28 PM UTC

   Highrise is having trouble loading some pages. We're still investigating the root cause.

   provider

3. investigatingOct 17, 2024, 7:39 PM UTC

   Highrise is having trouble loading contacts, tasks and some other pages. We're continuing to investigate the root cause. We're so sorry for this trouble!

   provider

4. investigatingOct 17, 2024, 7:56 PM UTC

   Highrise is still having some trouble. Searching/jumping to contacts is causing errors. We're continuing to investigate and very sorry for the trouble today.

   provider

5. resolvedOct 17, 2024, 8:05 PM UTC

   We've remediated the issue and Highrise is working well now. We will continue to look into the root cause. Sorry for the problems today!

   provider

Corrections

None so far.

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