Basecamp 4 user preferences are having trouble.

What to do

• Check whether you use Basecamp Basecamp 5 in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 56m it lasted.

  Anything that failed between 2024-02-08 16:08 UTC and 2024-02-08 18:04 UTC may need a replay.

• Subscribe to Basecamp's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Basecamp 5

1. investigatingFeb 8, 2024, 4:08 PM UTC

   We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.

   provider

2. identifiedFeb 8, 2024, 4:37 PM UTC

   We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

   provider

3. identifiedFeb 8, 2024, 5:10 PM UTC

   We are continuing to work on a fix for this issue. Thanks so much for your patience.

   provider

4. monitoringFeb 8, 2024, 5:54 PM UTC

   Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.

   provider

5. resolvedFeb 8, 2024, 6:04 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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