- Level
- confirmed
- Worst impact
- Degraded
- Components
- HEY
- Regions
- us
- Down Index
- 27of 100
What to do
Check whether you use Basecamp HEY in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 1h it lasted.
Anything that failed between 2021-08-26 15:52 UTC and 2021-08-27 17:17 UTC may need a replay.Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Basecamp 4
- identified
HEY may be down for some Xfinity/Comcast/Cox customers. As a workaround for Xfinity/Comcast customers to login, you can disable xFI Advanced Security on your account using these steps - https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security. We're working to get this fixed up. Thanks for your patience everyone.
provider
- monitoring
We're working with the Xfinity security team to get HEY unblocked. For now, the best workaround is to disable xFI Advanced Security on your account using these steps - https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security. You can also send reports to Xfinity's team directly here - https://spa.xfinity.com/report Thanks for your continued patience!
provider
- monitoring
We're continuing to work with the Xfinity security team to get HEY unblocked. Here's what we know so far. Customers using Comcast, Xfinity, Shaw, Cox, or Videotron Internet services may see error messages when trying to log into HEY.com or use the mobile apps. There's a few workaround options for now: 1) Set HEY on an Allow Access option. Here are the steps to take that allow access to app.hey.com specifically: - Log into Xfinity xFi here - https://internet.xfinity.com/network. - Click Advanced Security. - Select the device that is having issues. - Click the Suspicious Site Visit item. - Click Thread History. - Click Allow Access. 2) Disable xFI Advanced Security on your account using these steps here. 3) Switch to a different Internet connection and log into HEY there. If none of those options work, you can send reports to Xfinity's team directly here . We're really sorry for the continued outage here. We really appreciate all your understanding and patience you’ve shown us. Stay tuned here for updates and get in touch with our support team anytime if you have questions.
provider
- resolved
Looks like HEY's back up with Xfinity customers. We're still here monitoring the issues just in case. We're so sorry everyone.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-66891cd3b2
Is Basecamp still down?
No, this incident was resolved 2021-08-27 17:17 UTC. For Basecamp's live state, see https://down.guide/basecamp.
How long did it last?
1d 1h, from 2021-08-26 15:52 UTC to 2021-08-27 17:17 UTC, by the times Basecamp posted.
What was affected?
Basecamp named HEY in us.
What caused it?
Basecamp hasn't published a root cause. If it does, it shows here.
Where does this come from?
Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.