Basecamp 4 is having trouble

What to do

• Check whether you use Basecamp Basecamp 5 in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 15m it lasted.

  Anything that failed between 2025-11-07 15:16 UTC and 2025-11-07 15:30 UTC may need a replay.

• Subscribe to Basecamp's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Basecamp 4

1. investigatingNov 7, 2025, 3:16 PM UTC

   Basecamp 4 is having trouble loading chats and notifications. We're looking into the root cause now. We're sorry for the trouble, folks.

   provider

2. identifiedNov 7, 2025, 3:19 PM UTC

   We've discovered the root cause and are actively working on a fix for the trouble with Campfires and Notifications. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

   provider

3. monitoringNov 7, 2025, 3:23 PM UTC

   We have identified the issue and we have made a change. The issue with Campfires and Notifications has improved, but we're still monitoring the situation. Sorry for the trouble, folks.

   provider

4. resolvedNov 7, 2025, 3:30 PM UTC

   Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.

   provider

Corrections

None so far.

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