Basecamp: HEY is down

What to do

Check whether you use Basecamp HEY in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 25m it lasted.
Anything that failed between 2023-11-21 16:32 UTC and 2023-11-21 16:58 UTC may need a replay.
Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingNov 21, 2023, 4:32 PM UTC
HEY is having some trouble. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
provider
identifiedNov 21, 2023, 4:35 PM UTC
We've discovered the root cause and are actively working on a fix for the trouble with HEY. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.
provider
monitoringNov 21, 2023, 4:54 PM UTC
HEY's back up and running. You may see some delayed emails. We're working to get those flowing.
provider
resolvedNov 21, 2023, 4:58 PM UTC
HEY's back up and running. We're keeping an eye on things to make sure those emails are flowing smoothly again. Thanks for your patience folks.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Basecamp still down?

No, this incident was resolved 2023-11-21 16:58 UTC. For Basecamp's live state, see https://down.guide/basecamp.

How long did it last?

25m, from 2023-11-21 16:32 UTC to 2023-11-21 16:58 UTC, by the times Basecamp posted.

What was affected?

Basecamp named HEY in us.

What caused it?

Basecamp hasn't published a root cause. If it does, it shows here.

Where does this come from?

Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.