Basecamp: Basecamp 5 chat is offline

What to do

Check whether you use Basecamp Basecamp 5. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 9m it lasted.
Anything that failed between 2026-08-04 08:23 UTC and 2026-08-04 08:32 UTC may need a replay.
Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingAug 4, 2026, 8:23 AM UTC
We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
provider
monitoringAug 4, 2026, 8:26 AM UTC
Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
provider
resolvedAug 4, 2026, 8:32 AM UTC
Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Basecamp still down?

No, this incident was resolved 2026-08-04 08:32 UTC. For Basecamp's live state, see https://down.guide/basecamp.

How long did it last?

9m, from 2026-08-04 08:23 UTC to 2026-08-04 08:32 UTC, by the times Basecamp posted.

What was affected?

Basecamp named Basecamp 5.

What caused it?

Basecamp hasn't published a root cause. If it does, it shows here.

Where does this come from?

Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.