Basecamp: Basecamp 3 is down

What to do

Check whether you use Basecamp Backpack, Basecamp 5, Basecamp Classic, Basecamp 2 and 2 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 25m it lasted.
Anything that failed between 2020-08-10 02:27 UTC and 2020-08-10 02:52 UTC may need a replay.
Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingAug 10, 2020, 2:27 AM UTC
Basecamp 3 is currently down. We're investigating the cause. We'll provide updates as soon as we can. So sorry for the trouble.
provider
investigatingAug 10, 2020, 2:47 AM UTC
We're still looking into root causes for this. Please hang tight. Sorry, everyone.
provider
investigatingAug 10, 2020, 2:50 AM UTC
We're still investigating what's going on. Hang tight. So sorry, y'all.
provider
resolvedAug 10, 2020, 2:52 AM UTC
All apps are back up and we’re continuing work to keep it stable. We’re so sorry for the downtime today.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Basecamp still down?

No, this incident was resolved 2020-08-10 02:52 UTC. For Basecamp's live state, see https://down.guide/basecamp.

How long did it last?

25m, from 2020-08-10 02:27 UTC to 2020-08-10 02:52 UTC, by the times Basecamp posted.

What was affected?

Basecamp named Backpack, Basecamp 5, Basecamp Classic, Basecamp 2 and 2 more.

What caused it?

Basecamp hasn't published a root cause. If it does, it shows here.

Where does this come from?

Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.