Basecamp: Basecamp 3 is down

What to do

Check whether you use Basecamp Basecamp 5 in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 11m it lasted.
Anything that failed between 2021-02-04 18:06 UTC and 2021-02-04 18:17 UTC may need a replay.
Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingFeb 4, 2021, 6:06 PM UTC
Basecamp 3 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
provider
investigatingFeb 4, 2021, 6:10 PM UTC
We're seeing slow page loads in Basecamp 3 and are looking into the root cause. Please bear with us while we sort this out. Sorry, everyone.
provider
identifiedFeb 4, 2021, 6:13 PM UTC
We've discovered the root cause and are monitoring to make sure things are speedy again soon. We're so sorry for the trouble today, y'all.
provider
resolvedFeb 4, 2021, 6:17 PM UTC
Looks like everything is speedy again in Basecamp 3. Thanks for bearing with us while we fixed this.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Basecamp still down?

No, this incident was resolved 2021-02-04 18:17 UTC. For Basecamp's live state, see https://down.guide/basecamp.

How long did it last?

11m, from 2021-02-04 18:06 UTC to 2021-02-04 18:17 UTC, by the times Basecamp posted.

What was affected?

Basecamp named Basecamp 5 in us.

What caused it?

Basecamp hasn't published a root cause. If it does, it shows here.

Where does this come from?

Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.