Inbound emails are delayed

What to do

• Check whether you use Basecamp HEY. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 32m it lasted.

  Anything that failed between 2025-02-07 15:50 UTC and 2025-02-07 16:23 UTC may need a replay.

• Subscribe to Basecamp's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Basecamp 4

1. investigatingFeb 7, 2025, 3:50 PM UTC

   HEY is having some trouble with inbound emails being delayed. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

   provider

2. investigatingFeb 7, 2025, 3:59 PM UTC

   We're still investigating the trouble with inbound emails. Stay tuned for updates.

   provider

3. identifiedFeb 7, 2025, 4:08 PM UTC

   We have identified an issue and made a change. The issue with inbound emails is improving, but we're still monitoring the situation. Stay tuned for more updates.

   provider

4. resolvedFeb 7, 2025, 4:23 PM UTC

   We've resolved the issue with inbound emails being delayed. We'll continue to monitor this closely. So sorry for the interruption today, folks.

   provider

Corrections

None so far.

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