- Level
- confirmed
- Worst impact
- Degraded
- Components
- HEY
- Down Index
- 18of 100
What to do
Check whether you use Basecamp HEY. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 35m it lasted.
Anything that failed between 2021-11-17 02:30 UTC and 2021-11-17 03:06 UTC may need a replay.Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Basecamp 2
- investigating
We're investigating issues with our billing provider so some users may see errors when trying to update their billing details in Hey. We're actively investigating/tracking the issue with our provider now. We're so sorry for the trouble.
provider
- resolved
Our billing provider has confirmed things are looking OK now. We've been able to confirm billing is working as expected in Hey again. Thanks for your patience, everyone.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c01f69289d
Is Basecamp still down?
No, this incident was resolved 2021-11-17 03:06 UTC. For Basecamp's live state, see https://down.guide/basecamp.
How long did it last?
35m, from 2021-11-17 02:30 UTC to 2021-11-17 03:06 UTC, by the times Basecamp posted.
What was affected?
Basecamp named HEY.
What caused it?
Basecamp hasn't published a root cause. If it does, it shows here.
Where does this come from?
Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.