Basecamp 3 Campfire chat rooms are having trouble loading

What to do

• Check whether you use Basecamp Basecamp 5. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 40m it lasted.

  Anything that failed between 2020-08-28 17:15 UTC and 2020-08-28 17:55 UTC may need a replay.

• Subscribe to Basecamp's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Basecamp 8

1. investigatingAug 28, 2020, 5:15 PM UTC

   Basecamp 3 is having trouble loading Campfire chat rooms. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

   provider

2. investigatingAug 28, 2020, 5:18 PM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingAug 28, 2020, 5:24 PM UTC

   We're still looking into the cause behind this chat outage (affecting both Pings and Campfire).

   provider

4. investigatingAug 28, 2020, 5:31 PM UTC

   We're still identifying the cause here for the chat outage. Really sorry about this, folks.

   provider

5. identifiedAug 28, 2020, 5:36 PM UTC

   We have isolated the problem with Pings and Campfires and are working on the fix.

   provider

6. identifiedAug 28, 2020, 5:41 PM UTC

   We are continuing to work on a fix for Pings and Campfires.

   provider

7. identifiedAug 28, 2020, 5:51 PM UTC

   Campfire and Pings are still having trouble, but we've working on getting it fixed up. So sorry about this!

   provider

8. resolvedAug 28, 2020, 5:55 PM UTC

   Campfire and Pings are fixed and should be working normally. So sorry about the disruption today, everyone.

   provider

Corrections

None so far.

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