- Level
- confirmed
- Worst impact
- Major outage
- Components
- HEY
- Down Index
- 38of 100
What to do
Check whether you use Basecamp HEY. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11m it lasted.
Anything that failed between 2021-04-21 15:52 UTC and 2021-04-21 16:03 UTC may need a replay.Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Basecamp 3
- investigating
We're seeing problems with files in HEY. Our team is taking a look now. Sorry for the interruption, everyone.
provider
- investigating
We are continuing to investigate this issue.
provider
- resolved
Files are back up now. We're still here monitoring the issues just in case. We're so sorry everyone.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d81e983c6e
Is Basecamp still down?
No, this incident was resolved 2021-04-21 16:03 UTC. For Basecamp's live state, see https://down.guide/basecamp.
How long did it last?
11m, from 2021-04-21 15:52 UTC to 2021-04-21 16:03 UTC, by the times Basecamp posted.
What was affected?
Basecamp named HEY.
What caused it?
Basecamp hasn't published a root cause. If it does, it shows here.
Where does this come from?
Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.