- Level
- confirmed
- Worst impact
- Major outage
- Components
- Basecamp 5, HEY
- Regions
- us
- Down Index
- 42of 100
What to do
Check whether you use Basecamp Basecamp 5, HEY in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 24m it lasted.
Anything that failed between 2026-09-29 12:10 UTC and 2026-09-29 12:34 UTC may need a replay.Subscribe to Basecamp's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
We're looking into the root cause and will keep you posted here.Read the postmortem
Updates from Basecamp 6
- investigating
Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
provider
- investigating
We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.
provider
- investigating
We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.
provider
- investigating
Basecamp 5 and HEY are coming back online. We're actively monitoring both.
provider
- investigating
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
provider
- resolved
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ebebc31c44
Is Basecamp still down?
No, this incident was resolved 2026-09-29 12:34 UTC. For Basecamp's live state, see https://down.guide/basecamp.
How long did it last?
24m, from 2026-09-29 12:10 UTC to 2026-09-29 12:34 UTC, by the times Basecamp posted.
What was affected?
Basecamp named Basecamp 5, HEY in us.
What caused it?
Basecamp wrote: "We're looking into the root cause and will keep you posted here." The postmortem: https://www.37status.com/incidents/70
Where does this come from?
Basecamp's official status page, https://www.37status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.