HEY Email Delays

What to do

• Check whether you use Basecamp HEY. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 41m it lasted.

  Anything that failed between 2024-04-04 05:36 UTC and 2024-04-04 06:17 UTC may need a replay.

• Subscribe to Basecamp's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=basecamp works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Basecamp 6

1. investigatingApr 4, 2024, 5:36 AM UTC

   HEY Email is currently experiencing delays right now. We're looking into the issue and will keep updating.

   provider

2. investigatingApr 4, 2024, 5:42 AM UTC

   HEY Email still has some delays; we're working on fixing things and will keep you posted here.

   provider

3. investigatingApr 4, 2024, 5:48 AM UTC

   We're still investigating the delay with emails. Stay tuned for updates.

   provider

4. investigatingApr 4, 2024, 5:56 AM UTC

   HEY inbound email is still processing, but we hope to be fully back up very soon.

   provider

5. monitoringApr 4, 2024, 6:03 AM UTC

   A fix has been implemented and we're monitoring things.

   provider

6. resolvedApr 4, 2024, 6:17 AM UTC

   HEY is fully back and up and running. So sorry for the interruption, all.

   provider

Corrections

None so far.

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