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Bitbucket

Unable to invite new users due to missing recaptcha token

Partial outage Lasted 2h 25m · started · Bitbucket's page

Level
confirmed
Worst impact
Partial outage
Components
Authentication and user management
Down Index
42of 100

What to do

  • Check whether you use Bitbucket Authentication and user management. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 25m it lasted.

    Anything that failed between 2024-11-04 09:37 UTC and 2024-11-04 12:02 UTC may need a replay.
  • Subscribe to Bitbucket's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=bitbucket works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bitbucket 3

  1. investigating

    We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.

    provider

  2. identified

    We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.

    provider

  3. resolved

    Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.

    provider

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Corrections

None so far.

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Questions about DWN-eaf1ac6422

Is Bitbucket still down?

No, this incident was resolved 2024-11-04 12:02 UTC. For Bitbucket's live state, see https://down.guide/bitbucket.

How long did it last?

2h 25m, from 2024-11-04 09:37 UTC to 2024-11-04 12:02 UTC, by the times Bitbucket posted.

What was affected?

Bitbucket named Authentication and user management.

What caused it?

Bitbucket hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bitbucket's official status page, https://bitbucket.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.