Bitbucket is slow in responding to customers

What to do

• Check whether you use Bitbucket Website, API, Git via SSH, Authentication and user management and 8 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 19m it lasted.

  Anything that failed between 2025-06-25 07:52 UTC and 2025-06-25 10:11 UTC may need a replay.

• Subscribe to Bitbucket's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=bitbucket works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bitbucket 4

1. investigatingJun 25, 2025, 7:52 AM UTC

   We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

   provider

2. identifiedJun 25, 2025, 9:31 AM UTC

   We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.

   provider

3. monitoringJun 25, 2025, 9:50 AM UTC

   We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.

   provider

4. resolvedJun 25, 2025, 10:11 AM UTC

   Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

   provider

Corrections

None so far.

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