Multiple Services Impacted

What to do

• Check whether your product depends on Brevo. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 21m it lasted.

  Anything that failed between 2026-10-27 14:37 UTC and 2026-10-27 18:58 UTC may need a replay.

• Subscribe to Brevo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=brevo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Brevo 10

1. investigatingOct 27, 2026, 2:37 PM UTC

   We have detected an issue affecting Contact Services, Redirection Links for both Marketing Email Campaigns and Transactional Emails, and events processing delays. As a result, some clients may experience disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

   provider

2. investigatingOct 27, 2026, 3:21 PM UTC

   The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, and event processing. We have also identified an additional impact on Automation Workflows. As a result, some clients may experience disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as more information becomes available.

   provider

3. investigatingOct 27, 2026, 3:36 PM UTC

   The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, and Automation Workflows. We have also identified additional impacts on Webhooks, WhatsApp sendings, and Phone Meetings. As a result, some clients may experience disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as more information becomes available.

   provider

4. investigatingOct 27, 2026, 4:25 PM UTC

   We continue to investigate the ongoing issue affecting Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, Automation Workflows, Webhooks, WhatsApp message sending, and Phone Meetings. We have now identified an additional impact on Transactional Email sending, which may cause some clients to experience disruptions when sending emails. Our team is actively working to resolve the issue. We apologise for the inconveniences and will provide further updates as more information becomes available.

   provider

5. investigatingOct 27, 2026, 4:48 PM UTC

   Our investigation is ongoing, and we have identified an additional impact on Marketing SMS Campaigns as well. The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, Automation Workflows, Webhooks, WhatsApp message sending, Phone Meetings, and Transactional Email sending. As a result, some clients may experience disruptions across these services. Our team is actively working to resolve the issue. We apologize for the inconvenience and will share further updates as more information becomes available.

   provider

6. investigatingOct 27, 2026, 5:37 PM UTC

   The issue remains ongoing, and our team continues to investigate the root cause and work towards a resolution. Some clients may continue to experience disruptions across the affected services. We apologize for the inconvenience and will share further updates as more information becomes available.

   provider

7. identifiedOct 27, 2026, 5:58 PM UTC

   We have identified the root cause of the issue affecting the previously reported services. Our team is working on implementing a fix to mitigate the impact and restore normal service. We will continue to provide updates as we make progress towards resolution.

   provider

8. identifiedOct 27, 2026, 6:15 PM UTC

   We are seeing improvements across the affected services, with most services now recovered. Our team continues to monitor the situation and is working to restore the remaining services. We apologize for the inconvenience and will provide further updates as more information becomes available.

   provider

9. monitoringOct 27, 2026, 6:45 PM UTC

   We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

   provider

10. resolvedOct 27, 2026, 6:58 PM UTC

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

    provider

Corrections

None so far.

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