Delay in transactional events

What to do

• Check whether your product depends on Brevo. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7h 3m it lasted.

  Anything that failed between 2026-11-02 12:35 UTC and 2026-11-02 19:38 UTC may need a replay.

• Subscribe to Brevo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=brevo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Brevo 4

1. monitoringNov 2, 2026, 12:35 PM UTC

   We’re currently experiencing an issue with transactional email events. Events such as opens and clicks may be delayed in statistics/ reports. Webhooks and automations that depend on these events are also affected. The root cause has been identified and fixed. We’re now working on clearing the backlog and closely monitoring the situation to ensure everything returns to normal.

   provider

2. monitoringNov 2, 2026, 2:16 PM UTC

   Events are now being processed normally, and we’re working through the remaining backlog. We continue to monitor our systems closely to ensure everything remains stable. We’ll share another update once we’ve confirmed that the backlog has been fully cleared and the issue is completely resolved.

   provider

3. monitoringNov 2, 2026, 5:51 PM UTC

   We’re continuing to work on clearing the backlog and reducing processing delays.

   provider

4. resolvedNov 2, 2026, 7:38 PM UTC

   The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

   provider

Corrections

None so far.

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