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Canva

Media uploads failing for some users

Partial outage Lasted 20m · started · Canva's page

Level
confirmed
Worst impact
Partial outage
Components
Media uploads
Down Index
26of 100

What to do

  • Check whether you use Canva Media uploads. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 20m it lasted.

    Anything that failed between 2026-03-12 04:33 UTC and 2026-03-12 04:53 UTC may need a replay.
  • Subscribe to Canva's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=canva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Canva 3

  1. investigating

    Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.

    provider

  2. investigating

    Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable." We are currently investigating and working to mitigate the issue.

    provider

  3. resolved

    This incident is now mitigated. Thank you for your patience and understanding.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-38c2a3ae53

Is Canva still down?

No, this incident was resolved 2026-03-12 04:53 UTC. For Canva's live state, see https://down.guide/canva.

How long did it last?

20m, from 2026-03-12 04:33 UTC to 2026-03-12 04:53 UTC, by the times Canva posted.

What was affected?

Canva named Media uploads.

What caused it?

Canva hasn't published a root cause. If it does, it shows here.

Where does this come from?

Canva's official status page, https://www.canvastatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.