Intermittent errors uploading images and videos or using media editing tools

What to do

• Check whether you use Canva Media uploads. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 32m it lasted.

  Anything that failed between 2026-05-21 04:56 UTC and 2026-05-21 06:28 UTC may need a replay.

• Subscribe to Canva's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=canva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Canva 3

1. identifiedMay 21, 2026, 4:56 AM UTC

   Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.

   provider

2. monitoringMay 21, 2026, 5:40 AM UTC

   We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.

   provider

3. resolvedMay 21, 2026, 6:28 AM UTC

   This incident is now resolved. Thank you for your patience and understanding.

   provider

Corrections

None so far.

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